Shipping & Delivery | Contendher Australia

Shipping Costs
Free shipping on all Australian orders over $50. All other orders will have shipping charges added to the total cost in your cart.
 
Delivery Method
Australia Post. If possible the item will be left in a secure location at the address specified. If there are specific instructions please ensure that you enter these at the time of processing your order.
 
If you are having difficulty with receiving your delivery email us at contendher@birdcagemarketing.com.au
 
Delivery Times
Regular Mail: If you are in a residential area please allow 5 – 7 business days for your order to be delivered to you. If you are in a rural area, it may be an additional 1 – 2 business days.
 
Express Post: Please allow 1 – 2 days for delivery.
 
Restrictions 
Online shopping at Contendher.com.au offers delivery within Australia only.
Please note that orders placed after 12.00pm on a Friday may not be dispatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.
 
Delivery Delays
If a product needs to be placed on back order to fulfil your request or is delayed beyond our control, we will notify you by email. If this occurs you will have the option to request a refund for the affected items.
 
During our major sale periods you may experience delays in receiving your order. Whilst we endeavour to have this to you in the time frames stated, please accept our apology in advance for any inconvenience this may cause. We will notify you of any delays or back ordered items via email.
 
What happens with Non-Delivery or Lost Parcels?
By accepting our terms you agree to appoint the courier or postal service to be your agent for taking delivery of the products on your behalf. Delivery to the courier service shall be deemed delivery to you.
 
However, if you require our assistance, please contact our Customer Service team, who may be able to advise you further or initiate an investigation with the courier, on your behalf.
 
Returning Item(s)
If you have an item you wish to return or exchange check out our Returns and Exchanges policy.